Please allow up to 7-9 days before opposing concern about not receiving an email of your order not being shipped out. This is only in extreme measures but still allow at least a week. SHADED.etc is operated one staff member and with the high demand some orders may take longer than others. All sales are final no refunds or exchanges of any kind on glasses! SHADED.etc also is not responsible for packages lost during transit. Please make sure your address is correct before placing the order SHADED.etc will not be responsible for incorrect addresses. All customers are eligible for insurance just email if you are concern you need it. Customers that live in apartment buildings should send an email if this opposes a concern. For immediate concerns such as pick up, feedback, and/or questions please feel free to contact BOUJI at its' direct customer service number is (215) 730-6412. I strongly encourage you to call! Thank you for choosing to shop here at SHADED.etc. I am extremely grateful and hope your experience with me is great!